Last updated: 13/04/2025
Welcome to Asterix Health. We respect your privacy and are committed to protecting any personal data you share with us. Remote Duty Doctor Ltd, dba Asterix Health is the Data Controller responsible for your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website.
By using our website, you agree to the collection and use of information as outlined in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our website.
How We Collect Information
We may collect information about you through various means, including:
Direct interactions: When you contact us via email, telephone, social media, or in person.
The personal data we may collect includes:
Name
Email address
Telephone number
Any additional information you voluntarily provide when engaging with us
We collect this data on the basis of our legitimate interest to respond to your enquiries, discuss our services, and gather feedback about our offerings.
Legal Basis for Processing Under UK GDPR
We may process your personal data under the following legal bases:
Consent: You have given consent for processing your personal data for one or more specific purposes. You may withdraw your consent at any time by contacting us at info@remotedutydoctor.co.uk.
Performance of a Contract: Your data is necessary for fulfilling an agreement with you or for any pre-contractual obligations.
Legal Obligations: We process your data to comply with legal and regulatory requirements.
Legitimate Interests: We process your data to pursue our legitimate interests, provided they do not override your rights and freedoms.
If you require clarification regarding the specific legal basis applicable to your data, please contact us.
How We Use Your Information
We use the personal data we collect for the following purposes:
To Provide and Maintain Our Services
Responding to your enquiries and requests
Managing our relationship with you
Providing information about our services
To Improve Our Website and Services
Understanding user interactions and improving functionality
Enhancing website design and usability
To Communicate with You
Responding to your queries or support requests
Sending administrative or marketing communications (where applicable and with consent)
To Comply with Legal Obligations
Meeting regulatory or statutory requirements
Retaining necessary records for legal compliance
Third-Party Services
We may share your information with trusted third-party service providers to help us operate our website and services. These may include:
Appointment booking systems
Communication platforms
Website hosting and maintenance services
All third parties we work with are subject to strict confidentiality obligations. We do not sell or rent your personal data to third parties.
Data Retention
We retain your personal data only for as long as is strictly necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once we no longer need your personal data for the stated purposes, we will securely delete or anonymise it. If you request deletion of your data, we will assess whether we are legally required to retain it before proceeding.
Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
Your Rights Under UK GDPR
Depending on applicable data protection laws, you have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to certain legal exceptions.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Object to Processing: Object to the processing of your data under certain conditions.
Right to Data Portability: Request that your data be transferred to another organisation.
To exercise any of these rights, contact us at info@remotedutydoctor.co.uk.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have violated data protection laws. You can do this via www.ico.org.uk.
Children’s Privacy
Our services are not intended for children). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
International Data Transfers
Your data may be transferred to and processed in countries outside the UK. We take steps to ensure your data receives an adequate level of protection wherever it is processed, including the use of Standard Contractual Clauses or other legally recognised safeguards.
Cookies and Tracking Technologies
We do not use cookies on our website. We use anonymised analytics to understand website usage patterns. This analytics data is anonymised and cannot be used to personally identify you.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and revise the “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed of any updates.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:
Email: info@asterix.health
Address: 71-75 Shelton Street, London, England, WC2H 9JQ